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      Inspection

      How do you use the inspector app?

      • How do you use the inspector app?

         

        With Honeycomb’s Inspector App, you can perform the mandatory property inspection easily by using your smartphone! Please visit our tutorial page for full instructions.

         

      • Inspector App Demo

         

        • See demo in this link

         

      • Who will receive the property inspection link?

         

        The link will be sent to the contact e-mail address provided in the application, it can be shared with the property manager, or any trusted person on site.

         

      • Is the property inspection mandatory?

         

        Property inspection is mandatory. Failure to complete the inspection will result in a notice of cancellation.

         

      • How much time do I have to complete the property inspection?

         

        The property inspection needs to be completed within 21 days from the policy effective date.

         

      • What if I have multiple buildings?

         

        For policies with multiple buildings, it is mandatory to conduct inspections of both the exterior walls and the shared common areas across all buildings, as outlined in the inspection app. It will all be part of the same inspection link.

        Furthermore, for Rental Apartments or Single Family Rentals, the inspection must extend to interior units according to the following guidelines:

        • For a single building, inspect one unit.
        • For 2 to 4 buildings, inspect two units.
        • For 5 to 10 buildings, inspect three units.
        • For complexes with more than 10 buildings, inspect four units.

         

      • Can somebody else do a property inspection instead of the insured?

         

        Yes, the property inspection link can be shared with a property manager, or any trusted person on site.

         

      • The insured completed the property inspection. What next?

         

        After the inspection is completed it will be reviewed by our system. Once approved a notification of completion will be sent out by email.

         

      • What should I do if I face issues withe the property inspection link?

         

        Please make sure the location services are enabled on the device. If the issue persists please write to us at service@honeycombinsurance.com at any time. Our support staff would be happy to answer all of your questions.

         

      • What should I do when I see a black/white screen while using the Honeycomb Inspector App?

        A black or white screen showing the app past the address view means that the mobile device does not have set-up camera access for the browser that the app is used on.

        Please try the below steps, or contact us directly for further support:

        P: (877) 415-8901  |  M: inspections@honeycombinsurance.com

         

        Android

        1. On your Android device, open the Chrome app.
        2. To the right of the address bar, tap More. Settings.
        3. Tap Site Settings.
        4. Tap the Camera.
        5. Tap to turn the camera on/while using the app

         

        iOS

        1. Go to Settings > Privacy & Security.
        2. Tap a hardware feature: Camera
        3. The list shows the apps that requested access.
        4. You can turn access on for any app on the list.

       

      Does the inspection have to be completed via Honeycomb Inspector App? Why?

      The property inspection process needs to be completed via the Honeycomb Inspector App because of legal and internal processing reasons. 

      The Inspector App is able to verify if the inspection is being done at a location matching the address provided on the policy.

      This way we can also make sure that the provided photos reflect the current condition of the property.

       

      How much time does the insured have to complete the inspection?

        The property inspection needs to be completed within 21 days from the policy effective date.

         

        You can check the inspection due date in the “Policies” tab in the Agent Dashboard or directly in the policy page.

        Can I extend the property inspection due date and how?

        f the insured is unable to complete the inspection by the due date they can contact the Honeycomb team directly or through their agent.

        Please email us at service@honeycombinsurance.com and provide the reasoning for the extension and the specific date when the insured is going to complete the inspection.

         

        Please note: We can never guarantee that the extension will be granted as it needs to be approved by our underwriting department first.